For over 25 years we have helped employers lead the industry in workplace safety, respect, with our ConfidenceLine 'whistleblower' ethics reporting program. It’s an essential tool that helps employees, contractors, and shareholders anonymously report wrongdoing, sensitive issues, or safety concerns within the workplace. It also builds trust and confidence internally, protects your brand, and helps you comply with legal and regulatory responsibilities such as:
Our program is anonymous, secure, and user friendly. We’re open 24/7 with immediate access through third party interview or our direct web-based correspondence system.
The information you receive keeps you proactive about your employee and company wellbeing, and ensures all levels of your organization remain connected. Our program is even flexible enough to support any type of industry or business. Our team provides guidance and assistance with program implementation and ongoing customer service support to properly promote and monitor the effectiveness of the program. We take care of every detail and work with you to develop customized communications and reporting requirements to match your company’s objectives.
These organizations believe in the importance of workplace safety and respect. That's why they have chosen to partner with ConfidenceLine.
ConfidenceLine supports employees by providing an ethics reporting system that discloses any and all wrongdoing that affects an organization, its people, or society. This creates a positive working environment for employees, and ensures each organization remains an employer of choice.
ConfidenceLine is owned and operated by Xpera HRservices, a subsidiary of SCM Insurance Services, and a division to one of Canada's leading risk mitigation, investigations, and security consulting firms. This affiliation allows ConfidenceLine to offer yet another component that few others can--the ability to provide immediate solutions that deal with urgent or sensitive issues should they arise. It is a priority of ConfidenceLine to ensure privacy and security regarding all reporting and access systems.
Our Enhanced program provides optimum access to employees by combining the 1-800 call center service with the E-Web reporting system.
The combination of these services supports organizations when demonstrating their commitment to employees by ensuring that every person has a choice of access to the service that facilitates their individual needs.
The Enhanced model is about options and flexibility and is provided at a nominal fee as described in the pricing quote provided.
Planning for an ethics reporting program requires communication, timelines for internal launch and program training. Our team works closely with your organization to ensure a seamless introduction. A dedicated account manager will be assigned to work through the implementation process:
ConfidenceLine ensures privacy and security regarding all reporting and access systems. Our secure web-based case management system manages all reporting, document tracking, and communication. Only the pre-determined company users have access to the ConfidenceLine reports and will receive an email alert when there has been activity on the account.
Get real-time, clear analytical information from the client dashboard and monitor activity and trends through the built-in reporting functions, including statistical reports that you can create anytime.
Data security is of the utmost importance, and we have designed a layered approach to ensure that our data and systems are always protected. Our networks are segmented and safeguarded with enterprise-grade next-generation firewalls that include intrusion detection and prevention capabilities and are monitored 24/7/365. ConfidenceLine data is stored in Canada.
Our parent company, SCM, has a dedicated security team that designs and manages the security program, which is based on the NIST standard and takes best practices from other industry-accepted frameworks and standards. Our security program is independently assessed via a SOC 2 Type II audit annually.
In an organization, your employees are your largest asset. Xpera supports you in maximizing the return on your investment while helping to mitigate workplace risks. We provide support and consultation to Human Resource professionals in a wide variety of industries. Our tailored solutions assist in minimizing loss and increasing human safety to enable our clients to function at their fullest potential.
Visit xpera.ca for complete details
Manager, Client Services
Nicole manages the ConfidenceLine team, oversees day-to-day operations, and serves as primary client contact throughout the account onboarding and implementation process.
She guides clients through the ConfidenceLine process, builds long-term, trusted relationships and ensures an exemplary client experience. In addition, Nicole delivers demonstration webinars for the ConfidenceLine software platform.
Client Service Representative
Heidi assists with both client and reporter inquiries, as well as completing day-to-day responsibilities associated with the ConfidenceLine program.
She ensures the timely and successful delivery of our solutions. Thanks to her comprehensive knowledge of the program, Heidi helps our clients enjoy a seamless experience.
Client Service Representative
Rowan assists with both client and reporter inquiries, as well as completing day-to-day responsibilities associated with the ConfidenceLine program.
Rowan is also our ConfidenceLine French language liaison, working with clients across the country in all regions to implement the ConfidenceLine program.
Client Service Representative
Aniksha assists with both client and reporter inquiries, as well as completing day-to-day responsibilities associated with the ConfidenceLine program.
Well-versed in the functions and features of ConfidenceLine, Aniksha serves as a point of contact and helpful resource for our clients.
Some businesses may believe that their internal process is sufficient. However, an additional external option can complement your existing process, protect your business, and benefit you and your workforce.
Internal/External Ethics Reporting Tip SheetThe term “whistleblowing” began being used by journalists in the 1960s, to describe people who reveal wrongdoing.
When developing an ethics reporting procedure there are several factors to consider while creating a strong, effective program.
The process for ethical reporting (AKA whistleblowing) is comprehensive.
Morally Sound: Best Practices in Ethics Reporting Hotlines
Ethics Reporting Tip Sheet#202 - 8333 Eastlake Drive
Burnaby, BC V5A 4W2
For service inquiries (English):
1-800-827-5110
For service inquiries (French):
1-800-511-0176
Corporate Office:
1-800-661-9077
Fax: 1-800-515-1706